Interim Accessibility Statement

This accessibility statement is for the website at link) and was created on behalf of the Ministry of Disabled People by the Ministry of Social Development.

‘Accessibility’ means designing things that disabled people can perceive, use, and understand.

How we support accessibility

We support accessibility by:

Accessibility Charter

MSD is a signatory to the Accessibility Charter(external link). The Accessibility Charter is a commitment to providing accessible information to the public. As part of this commitment, we developed a 5-year programme of work. We have a dedicated team to carry out this work.

Alternate formats

Contact us if you need information in alternate formats, such as:

  • Easy Read
  • New Zealand Sign Language (NZSL)
  • Braille
  • audio
  • large print
  • plain text.

In your message, include:

  • the web address (URL) of the information you need
  • the format you need — for example, Braille.


Contact us if you find accessibility issues on this website. We aim to respond to feedback within 3 business days.

Formal accessibility complaints

To make a formal complaint, follow the complaints information on the MSD website(external link).

If you make a complaint and you're not satisfied with the response, you can learn about your options from:

Conformance status

The Web Content Accessibility Guidelines (WCAG)(external link) defines requirements for web accessibility.

Accessibility checks against the New Zealand Government Web Standards(external link) were done during the development of this website. An Accessibility Audit will be completed post-website launch and the results of that Audit will be provided on this page.

We are progressively working to become fully conformant to WCAG 2.1 at Level AA.

Content that is not accessible

There are some accessibility issues that we have not been able to fix before the website launched.

Contact us if you need any information in an alternate format.

Compatibility with browsers and assistive technologies

This website should work with common browsers.

We have not yet completed our testing against standard assistive technologies.

Assessment approach

This website’s accessibility has not been completed. Our assessment approach will consist of

  • evaluating selected pages against WCAG 2.1 Level AA
  • testing selected pages with assistive technologies.

Approver of this statement

Digital Accessibility Team
Ministry of Social Development
Te Manatū Whakahiato Ora

Interim statement review date

29 June 2023